Cancellation, Return & Refund Policy

Last Updated: January 5, 2026

1. Overview

This policy explains cancellation, return, and refund terms for purchases from Pergomod (Dream Sunrooms LLC.). Virginia consumer guidance emphasizes that merchants should clearly disclose all conditions and fees related to returns/refunds.

2. Order Categories

A. Stock / Standard Items
Products not customized, not cut-to-size, and not special-ordered.

B. Custom / Made-to-Order / Special-Order Items
Includes items cut-to-size, custom finishes, custom configurations, or special procurement.

3. Cancellations

Stock/Standard Items

Cancel within 24 hours of purchase for a full refund if the order has not shipped.
If already shipped, see Returns below.

Custom/Made-to-Order Items

You may cancel within 24 hours only if production has not started.
Once production/procurement begins, cancellation may be not permitted or may incur a cancellation fee up to [X%] or actual costs incurred.

4. Returns (Stock/Standard Items)

We accept returns within 30 days of delivery if:

Items are unused, uninstalled, unmodified
In original packaging with all components
Return request is approved and an RMA/return authorization is issued

Non-returnable items may include:

Custom/made-to-order/special-order products
Items marked “Final Sale”
Items damaged due to improper handling after delivery

5. Return Shipping and Restocking Fees

Unless the return is due to our error or a verified product defect, customer is responsible for return shipping costs.
A restocking fee of [X%] may apply for non-defective returns (e.g., 10–25%), especially for large freight items.
Original shipping fees are non-refundable unless required by law or due to our error.

6. Damaged, Defective, or Incorrect Items

If an item arrives damaged, defective, or incorrect:

Notify us within 48 hours of delivery (freight) or 5 days (parcel) with photos and details.
We will evaluate and, as appropriate, offer replacement parts, replacement product, or refund.

7. Refund Timing and Method

Approved refunds are issued to the original payment method unless otherwise required.
Refunds are typically processed within 10 business days after we receive and inspect the returned items.
For freight returns, inspection and processing may take longer.