Shipping & Delivery Policy

Website: https://pergolamod.com
Email: sales@pergolamod.com
Phone: +1 703-775-6767

This Shipping & Delivery Policy explains how orders placed on Pergolamod are processed, shipped, and delivered. By placing an order on our website, you agree to the terms outlined below.

1. Order Processing

All orders are reviewed and processed after payment is successfully completed.
Orders are typically prepared for shipment within a short period after confirmation, depending on product type, stock status, and customization requirements.
For made-to-order or customized pergola systems, processing time may be longer and will be communicated to the customer if applicable.

You will receive an order confirmation email after checkout and a second email once your order has been shipped.

2. Shipping Methods

Pergolamod works with reliable shipping and freight partners to deliver products safely and efficiently.

Shipping methods may include:

Standard ground shipping
Freight or pallet shipping for large or heavy items
Local or regional delivery services when applicable

The available shipping method for your order depends on:

Product size and weight
Delivery address
Carrier availability

Shipping options and costs are shown during checkout before payment.

3. Delivery Timeframes

Delivery times vary based on:

Product type (standard vs. custom)
Shipping method selected
Destination

Estimated delivery timeframes generally include:

Order processing time
Transit time with the shipping carrier

Delivery estimates are not guaranteed and may be affected by:

Weather conditions
Carrier delays
Holidays
Customs or regulatory inspections (if applicable)

4. Shipping Costs

Shipping fees are calculated at checkout based on order size, weight, and delivery location.
Any applicable shipping charges are clearly shown before you complete your purchase.
In some cases, special freight or oversized item fees may apply.

5. Delivery Conditions

Orders are delivered to the address provided during checkout.
Customers are responsible for ensuring the address is correct and accessible for delivery trucks.
For large deliveries, a person may be required to be present to receive the shipment.
Curbside delivery may apply for heavy or oversized items unless otherwise stated.

6. Damaged or Missing Shipments

If your order arrives damaged or incomplete:

Inspect the package immediately upon delivery.
Take photos of any visible damage.
Contact us within 24 hours at sales@pergolamod.com or +1 703-775-6767 with:
- Your order number
- Photos of the damage
- A brief description of the issue

We will work with you and the carrier to resolve the issue as quickly as possible.

7. Failed or Refused Deliveries

If a delivery fails due to:

Incorrect address
No recipient available when required
Refusal of delivery

Any additional shipping or return costs may be charged to the customer.

8. International Shipping

If international shipping is available:

Delivery times vary by country and customs procedures.
Customers are responsible for any customs duties, taxes, or import fees.
Pergolamod is not responsible for delays caused by customs or border authorities.

9. Order Tracking

Once your order is shipped, you will receive tracking information by email when available.
You can use this tracking number to monitor your delivery directly with the carrier.